FAQ

Frequently Asked Questions

1. How long does it take to process my order?

All orders are processed within 1–3 business days of being placed. You'll receive a confirmation email once your order has been dispatched.

2. How long does shipping take?

Once your order has been shipped, delivery typically takes 7–15 business days depending on your location. Please note that delivery times may vary slightly during peak seasons or due to factors outside our control.

3. How much does shipping cost?

We offer free shipping on all orders — no minimum purchase required. What you see is what you pay!

4. How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your delivery status directly through the carrier's website. If you haven't received your tracking info within 3 business days of ordering, please contact us at support@playfitgear.shop.

5. What is your return policy?

We want you to love what you ordered! If you're not completely satisfied, please reach out to our support team within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Contact us at support@playfitgear.shop to start the process.

6. Is it safe to shop on PLAYFITGEAR?

Absolutely. Our store uses SSL encryption to protect your personal and payment information. We accept all major credit cards and secure payment methods, so you can shop with complete confidence.

7. Can I change or cancel my order after placing it?

We begin processing orders quickly, but if you need to make a change or cancellation, please contact us at support@playfitgear.shop or call (425) 555-9723 as soon as possible. We'll do our best to accommodate your request before the order ships.

8. I haven't received my order — what should I do?

If your order hasn't arrived within 15 business days of shipping, please get in touch with our support team. We'll investigate and make it right. Email us at support@playfitgear.shop and we'll respond within 24 hours.